Privacy Notice

On This Page

1. Who We Are
2. Personal Information We Collect
3. Where We Get Information From and Information You Must Provide
4. Why We Use Personal Information and Our Lawful Bases
5. Voice Contact Requirement (VCR) Information
6. Who We Share Information With
7. How Long We Keep Personal Information
8. Cookies and Similar Technologies
9. International Transfers
10. Security
11. Your Data-Protection Rights
12. Children
13. Automated Decision-Making and Profiling
14. Changes to This Notice
15. Contact and Complaints

1. Who We Are

Team KR Limited is the controller of the personal information described in this notice, except where another organisation acts as an independent controller for its own purposes.

Company number: 15617605. Registered in England and Wales.
Registered office: Office 1.19-1.20, Res Co-work 21, Regus Heathrow, 450 Bath Road, Longford, Heathrow, London UB7 0EB
Operating/contact address: Office 1.19-1.20, Res Co-work 21, Regus Heathrow, 450 Bath Road, Longford, Heathrow, London UB7 0EB
Privacy contact: teamkrlimited@gmail.com | 020 3916 6058

2. Personal Information We Collect

• Booking and passenger information: name, phone number, email address, pickup and destination, travel date/time, passenger and luggage numbers, booking reference, special instructions and flight number where relevant.
• Driver and journey information linked to your booking: allocated driver, driver licence number, vehicle registration, dispatch/arrival information, route/journey status and booking communications.
• Payment and account information: amount, payment method, transaction/reference information and invoicing details. Card payments are processed by our payment provider and we do not normally receive or store the full card number.
• Communications: emails, WhatsApp/SMS messages, enquiry details and notes of telephone/VCR conversations. If calls are ever recorded, callers will be informed and the recording will be handled in accordance with applicable law and our retention rules.
• Complaints and lost property: information you provide, investigation notes, outcomes, contact attempts and relevant booking/driver/vehicle details.
• Website/device information: IP address, browser/device information, security logs and cookie/similar-technology information. Precise or browser-provided location information is used only where you choose to provide or enable it for an address/booking function.
• Accessibility information: information you choose to provide about assistance, mobility or accessibility needs where needed to arrange a suitable service. This can sometimes reveal health-related information and will be handled with additional care where data-protection law treats it as special category information.

3. Where We Get Information From and Information You Must Provide

We normally collect personal information directly from you when you request a quote, make or amend a booking, contact us, travel with us, make a payment, report lost property or submit a complaint.

We may also receive personal information from another person or organisation where they make or manage a booking for you. Depending on the circumstances, sources may include a family member or other person booking on your behalf, your employer or travel organiser, another licensed private hire operator where a booking is lawfully subcontracted, an allocated driver, a payment processor, a flight-information provider, or a public/regulatory authority. The categories received are generally the booking, passenger, contact, journey, payment/reference, complaint or safety information described in section 2.

Where UK data-protection law requires us to give you privacy information because we obtained your personal information from another source, we will do so within the required period and, where applicable, no later than our first communication with you, subject to any lawful exception.

Some information is necessary to enter into or perform your booking and/or to comply with private hire licensing requirements. This normally includes enough information to identify the passenger or booking, the collection time and place, the main destination and other information required to create and fulfil the booking. If required information is not provided, we may be unable to accept, dispatch or complete the booking. Optional information, such as additional accessibility details or special instructions, only needs to be provided where relevant to the service you request.

4. Why We Use Personal Information and Our Lawful Bases

Where we rely on legitimate interests, our interests include operating a safe and efficient passenger transport service, preventing misuse/fraud, securing our systems, resolving disputes and improving our service. We consider the impact on individuals and do not rely on legitimate interests where your interests or fundamental rights override ours.

Health-related information can be special category data. We do not routinely ask for medical diagnoses. Where you voluntarily provide health-related accessibility information and Article 9 of the UK GDPR applies, we will only process it where an applicable Article 9 condition is satisfied. Depending on the circumstances, this will normally be your explicit consent where it is appropriate to seek consent, or another condition permitted by law, for example where processing is necessary to establish, exercise or defend legal claims, protect vital interests, or meet a specific substantial-public-interest condition under the Data Protection Act 2018. Where a substantial-public-interest condition requires an Appropriate Policy Document, we will maintain one. You may withdraw consent at any time where consent is the condition relied on; this does not affect processing already carried out lawfully before withdrawal.

5. Voice Contact Requirement (VCR) Information

During our hours of business and while a journey is being carried out, passengers can speak to a person about the booking. When you call, we may use your number and booking details to identify the journey and keep a proportionate note of the issue, advice given and outcome. These notes are used to provide the service, handle complaints/safety matters and meet licensing record requirements.

6. Who We Share Information With

• Licensed drivers allocated to your booking, so they can locate and transport the passenger.
• Another appropriately licensed private hire operator where we lawfully subcontract a booking. We disclose only the information needed to fulfil and administer the booking, and the original contract with Team KR remains in force where required by London PHV rules.
• Payment processors, including Stripe or any replacement provider used to process card payments/refunds.
• Mapping, route, flight-tracking, hosting, communications, email/SMS and IT/security service providers used to operate the booking and website systems.
• Professional advisers, insurers, accountants or legal advisers where reasonably necessary.
• Transport for London, another licensing authority, police, courts, HMRC or other competent authorities where disclosure is required or permitted by law, licensing conditions, safety obligations or a lawful request.

We do not sell personal information to third parties.

7. How Long We Keep Personal Information

We keep information only for as long as reasonably necessary for the purpose for which it was collected and for applicable legal, licensing, tax, accounting, insurance and dispute-resolution requirements. Our current baseline retention approach is:

Where one record serves more than one purpose, we apply the longest applicable lawful retention period. We may also preserve information where reasonably necessary for actual or anticipated legal proceedings, regulatory investigations or fraud/safety matters. When retention is no longer justified, information is securely deleted or anonymised.

8. Cookies and Similar Technologies

We use cookies and similar technologies that are strictly necessary to operate requested website functions, for example security, session management or checkout functionality. We provide information about these technologies even where consent is not required.

We will not set or access non-essential cookies or similar technologies, such as non-essential analytics, advertising or behavioural tracking, unless we first provide clear information and obtain any consent required by the Privacy and Electronic Communications Regulations (PECR). If our website technology changes, we will update this notice and any cookie consent mechanism before using the new non-essential technology.

9. International Transfers

Some service providers may process personal information outside the United Kingdom. Where a transfer is a restricted transfer under UK data-protection law, we will use a permitted transfer mechanism. Depending on the destination and provider, this may include UK adequacy regulations or an appropriate safeguard such as the UK International Data Transfer Agreement (IDTA) or the UK Addendum to the EU Standard Contractual Clauses, together with the required transfer risk assessment/data protection test and any additional protections identified as necessary. You may contact us for more information about the safeguards relevant to your information, subject to lawful confidentiality and security restrictions.

10. Security

We use proportionate technical and organisational measures designed to protect personal information against accidental or unlawful loss, alteration, disclosure or access. Measures include access controls, secure payment processing, device/account protection, data minimisation and appropriate arrangements with service providers. No online system can be guaranteed completely secure, but we review risks and controls proportionately.

11. Your Data-Protection Rights

Depending on the circumstances and lawful basis, you may have rights to access your personal information, correct inaccurate information, request erasure, restrict processing, object to processing, receive certain information in a portable form and withdraw consent where processing is based on consent. Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal. Some rights are limited where we must keep information for a legal or licensing reason or where an exemption applies.

Right to object: where we rely on legitimate interests, you have the right to object to that processing based on your particular situation. We will stop the relevant processing unless we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms, or the processing is needed for the establishment, exercise or defence of legal claims.

To exercise a right, contact teamkrlimited@gmail.com. We may need to verify your identity and will respond within the time required by data-protection law.

12. Children

Bookings are made by adults or authorised organisations. Children may travel as passengers and information about them may be included where necessary to arrange the journey. We do not intentionally collect more information about children than is needed to provide the service, meet safety/legal obligations or respond to an incident.

13. Automated Decision-Making and Profiling

We do not currently make decisions about passengers based solely on automated processing that produce legal or similarly significant effects. If this changes, we will update this notice and provide the information required by law.

14. Changes to This Notice

We may update this notice to reflect changes in law, licensing requirements, our service providers or the way we process information. The current version and last-updated date will be published on this page.

15. Contact and Complaints

Privacy enquiries:
Team KR Limited
Office 1.19-1.20, Res Co-work 21, Regus Heathrow, 450 Bath Road, Longford, Heathrow, London UB7 0EB
Email: teamkrlimited@gmail.com
Phone: 020 3916 6058

If you are dissatisfied with how we handle your personal information, you may contact us first so we can investigate. You also have the right to complain directly to the Information Commissioner's Office (ICO), the UK data-protection regulator. ICO contact details: Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF; telephone 0303 123 1113; website ico.org.uk.