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Legal

Terms & Conditions

These terms apply to private hire (minicab) passenger bookings made with Team KR Limited. Please read them before you book.

Last updated: 1 September 2026

On This Page

  1. About Us
  2. Scope of These Terms
  3. Making a Booking
  4. Fares & Payment
  5. Cancellation Policy
  6. Waiting Time & Late Arrival
  7. Changes to a Booking
  8. Passengers, Luggage & Car Seats
  9. Passenger Conduct & Our Right to Refuse
  10. Lost Property
  11. VCR (Voice Contact Requirement)
  12. Liability
  13. Events Outside Our Control
  14. Complaints
  15. Your Data
  16. Governing Law
  17. Contact Us

1. About Us

Team KR Limited ("we", "us", "our") is a private hire vehicle (PHV) operator. We accept and arrange pre-booked passenger journeys carried out by licensed private hire drivers in licensed private hire vehicles.

Team KR Limited is registered in England and Wales, Company No. 15617605.
Registered office: Office 1.19-1.20, Res Co-work 21, Regus Heathrow, 450 Bath Road, Longford, Heathrow, London UB7 0EB.
Email: teamkrlimited@gmail.com · Phone: 02039166058 · WhatsApp/Mobile: 07575606958

By making a booking with us, whether by phone, WhatsApp, email or through our website, you ("you", "passenger", "customer") agree to be bound by these terms.

2. Scope of These Terms

These terms apply only to private hire minicab passenger transport — airport transfers and local point-to-point journeys booked for one or more passengers. They do not apply to, and we do not offer, courier, parcel, freight or same-day delivery services. If you are looking for a parcel or document courier, we are not the right service for that and cannot accept that type of booking.

3. Making a Booking

  1. A booking is only confirmed once we have acknowledged it back to you, whether by phone, WhatsApp, email, or an automated confirmation from our website.
  2. You must provide accurate pickup and drop-off addresses, contact details, passenger numbers, luggage requirements and (for airport transfers) your flight number so we can track your flight.
  3. Bookings can be made for immediate travel, in advance, or on a recurring basis for corporate accounts.

4. Fares & Payment

  1. The fare quoted at the time of booking is fixed and will not change because of traffic conditions, route taken by the driver, or normal delays, provided the journey details you gave us (pickup/drop-off, passengers, luggage) remain accurate.
  2. Payment can be made by card at the time of booking (processed securely by Stripe), or by cash directly to the driver at the end of the journey, as selected at checkout.
  3. Additional charges may apply and will be communicated to you where possible in advance for: extra waiting time beyond the free allowance, additional stops not included in the original booking, a change of pickup/drop-off address that increases the distance, or a change of vehicle type requested on the day.
  4. Corporate/account customers are invoiced on the payment terms agreed in writing with us.

5. Cancellation Policy

We understand that plans change. Our standard cancellation policy for minicab bookings is set out below. This does not apply to courier or parcel work, which we do not offer.

  1. More than 2 hours before pickup: free cancellation, no charge, full refund of any card payment already taken.
  2. Within 2 hours of pickup: a cancellation fee of up to the minimum fare for the booked vehicle may apply, to cover a driver who may already be en route or allocated to your journey.
  3. After the driver has been dispatched or has arrived at the pickup point: a cancellation or "no-show" fee equal to the full quoted fare may apply.
  4. No-show: if the driver attends the agreed pickup point at the agreed time and you do not appear within the free waiting time set out in section 6, and you cannot be contacted, we may treat this as a no-show and charge the full fare.
  5. Flight delays and cancellations: where we are tracking your flight number, we will adjust the pickup time to match your actual landing time at no extra charge. If your flight is cancelled outright, please contact us as soon as possible to rearrange or cancel your transfer free of charge.
  6. Cancellations by us: in the rare event we need to cancel a confirmed booking (for example, vehicle breakdown with no suitable replacement available in time), we will notify you as soon as possible and refund any payment already taken in full.
  7. To cancel, please contact us by phone, WhatsApp or email using the details in section 17 — a cancellation is only effective once we have acknowledged it.

6. Waiting Time & Late Arrival

  1. Airport pickups: free waiting time begins from your actual landing time (as tracked by us) and typically covers a reasonable period for disembarkation, immigration and baggage reclaim.
  2. Local/non-airport pickups: a shorter free waiting period applies from the booked pickup time.
  3. Waiting time beyond the free allowance may be charged at a per-minute rate, which will be confirmed to you at the time of booking or available on request.

7. Changes to a Booking

You can ask to change your pickup time, address, vehicle type or passenger/luggage numbers at any time before the journey by contacting us. We will do our best to accommodate the change; where it affects the fare, we will let you know the revised price before confirming.

8. Passengers, Luggage & Car Seats

  1. Please book the correct vehicle for your passenger and luggage numbers — our drivers may decline to carry more passengers or luggage than the vehicle is licensed and able to safely accommodate.
  2. Child car seats are not provided as standard. Please let us know in advance if you need one, and we will do our best to arrange it, or you are welcome to bring and fit your own.
  3. Assistance dogs are always welcome. Please let us know in advance if you are travelling with any other pet so we can allocate a suitable vehicle.

9. Passenger Conduct & Our Right to Refuse

We may refuse to carry, or a driver may end a journey early, if a passenger's behaviour puts the safety of the driver, other passengers or the vehicle at risk, including but not limited to abusive or threatening behaviour, or being under the influence of alcohol or drugs to a degree that presents a safety risk. No refund is due in these circumstances.

10. Lost Property

If you believe you have left an item in one of our vehicles, please contact us as soon as possible with your booking reference. We will do our best to help you recover it, but we cannot guarantee an item will be found and a reasonable charge may apply to cover the driver's time returning it to you.

11. VCR (Voice Contact Requirement)

Office 1.19-1.20, Res Co-work 21, Regus Heathrow, 450 Bath Road, Longford, Heathrow, London UB7 0EB

📞 02039166058

12. Liability

  1. Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for fraud, or for anything else which cannot be limited or excluded by law.
  2. Subject to the above, our liability to you for any booking is limited to the value of the fare paid for that journey, except where a higher liability is required under the Private Hire Vehicles (London) Act 1998, our operator's licence conditions, or other applicable law.
  3. We are not liable for any delay or loss caused by circumstances outside our reasonable control, including but not limited to traffic, road closures, weather, or third-party flight delays (see section 13).

13. Events Outside Our Control

We will not be responsible for any failure or delay in providing a booked journey caused by events beyond our reasonable control, including severe weather, strikes, road closures, accidents, or other emergencies. Where such an event affects your booking, we will contact you as soon as reasonably possible and, where the journey cannot be completed, refund any payment already taken.

14. Complaints

If you are unhappy with any part of your journey, please contact us using the details in section 17 with your booking reference, and we will investigate and respond as quickly as we can. If a complaint concerns the conduct of a licensed driver or vehicle, we may also be required to report it to Transport for London (TfL) Taxi and Private Hire, our licensing authority.

15. Your Data

We only use your personal information as described in our Privacy Policy, which forms part of these terms.

16. Governing Law

These terms are governed by the law of England and Wales, and any dispute will be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Contact Us

Team KR Limited
Office 1.19-1.20, Res Co-work 21, Regus Heathrow, 450 Bath Road, Longford, Heathrow, London UB7 0EB
Email: teamkrlimited@gmail.com
Phone: 02039166058 · WhatsApp / Mobile: 07575606958 · WhatsApp